A Senior Care Company That Truly Cares
The measure of any business starts with the people who make up the company. We are founded and operated by a Registered Nurse and a Pharmacist with over 40 years combined of direct patient care experience. This background is unique in the Home Care industry. By having such extensive training and knowledge of disease states and medications, our executive team at Hibernian Home Care understands the importance in maintaining one’s health in providing senior care. We establish an exclusive connection with an individual and their family to enable our clients to thrive, while preserving and improving the quality of life, all in the comfort of their own home.
Hibernian Home Care provides a wide variety of dedicated in-home senior care services to anyone who desires to remain in one’s own home while recovering or who are in need of help in managing their activities of daily living due to an illness, injury, disability, disease or just simply due to the aging process, including:
- Private home care services for seniors or individuals who need assistance with personal care, housekeeping, or even simple companionship.
- Respite care services for family caregivers who are caring for a senior or disabled loved one.
- Memory and specialty care services for seniors with Alzheimer’s or dementia or individuals who need recovery care following a hospital stay
- Hospice and palliative care services for individuals who have been diagnosed with limited life expectancy and their families
Our experienced professional staff of caregivers provide our clients with compassionate care and assistance to help make their lives easier and ensure families that their loved ones are safe and their needs are being met.
Hibernian Home Care has developed a series of partnerships and procedures to differentiate us from our competition and makes us the very best at providing senior care services in Monmouth and Ocean Counties in New Jersey.
How We Manage Senior Care Cases
Hibernian Home Care is led by a Board Certified Case Manager. The practice of case management is a process that manages client wellness and autonomy through advocacy, communication, education, and the identification and facilitation of services. To obtain optimum value for clients and reimbursement sources, case managers identify appropriate providers and facilities across the continuum of health care and human services while insuring that available resources are timely, cost-effective, and efficient.
The Commission for Case Manager Certification® is the first and largest nationally accredited organization that certifies case managers. The Commission is a nonprofit, volunteer organization that oversees the process of case manager certification. The CCM® is the first nationally accredited case manager credential. The Commission is positioned as the most active and prestigious certification organization supporting the case management industry. Through the development and management of a comprehensive professional certification for qualified case managers, CCMC will promote, advance and advocate for: consumer protection, quality case management practice, ethical standards and behavior and scientific knowledge development and dissemination.
How We Hire Our New Jersey Caregivers
We realize that our agency is only as good as our caregivers. Therefore, Hibernian Home Care follows a simple but powerful standard when we hire: Would we want this person providing care for our own beloved family? All employees must pass an extensive screening process that includes in-depth interviews, verification of references, drug testing, motor vehicle and criminal background checks.
In addition, we use the CARE Series to help us hire the best caregivers to take care of you or your loved ones. The CARE Series was created by Industrial/Organizational Psychologists and uses a rigorous, multi-method approach. Candidates are assessed on initiative, professionalism, safety attitude, relationship building, caring for others, and composure, among other key caregiving traits. The assessment also helps reduce turnover so our clients receive consistent, reliable care. This program identifies Hibernian Home Care as a company that goes above and beyond the bare minimum standards when selecting quality caregivers, and are using the most stringent screening process available in the market. This extra level of screening ensures that the caregivers we send into a client’s home are trustworthy, dependable and have the attitude and personality skills needed to provide top quality care. Additionally, the program offers a Caregiver personality and behavior assessment that measures core traits that are designed to help match quality caregivers with appropriate clientele.
How We Train Our Senior Care Providers
Hibernian Home Care works hard to ensure that our employees are skilled and qualified to provide top quality elderly home care. Once we identify a qualified caregiver, we enroll them into an industry-leading and nationally recognized training program, developed by the Institute for Professional Care Education. These courses create a solid skill set for our caregivers and give them the confidence they need to provide for the individuals in their care.
This partnership allows our caregivers to meet all state required instruction and to enhance and refine their knowledge and skills. With access to over 250 hours of training and continuing education, our caregivers are well equipped to handle any situation that may arise. Hibernian Home Care then continues to monitor employees through client feedback, supervision in the home on a routine basis, and ongoing mandatory training to the highest level of elderly home care standards.
How We Offer Education
Hibernian Home Care provides complimentary access to the most respected educational program available through the Family Caregiver Education Series. When a loved one needs a little extra help, it often leaves family and friends in an unfamiliar role. Even if there is a professional caregiver such as a Certified Home Health Aide already in place, new situations and challenges will often arise that loved ones are not prepared to face. The Family Caregiver Education Series offers over 50 courses relating to the roles, responsibilities and challenges surrounding the care of a beloved family member. Topics of the family courses range from understanding signs and symptoms of Alzheimer’s disease, managing and coping with challenging behaviors, daily care skills, first aid, and even information on how to create engaging activities for your family member.
How We Engage Our Senior Care Clients
Hibernian Home Care offers the Brainy Day Activities Program which has memory care products that help our clients to stay engaged. This program was created to provide daily activities to enhance the lives of individuals with dementia and other neurological disorders. The program is self-contained, user friendly and works equally well at home or in a facility. The Brainy Day Activities Program offers additional training to our caregivers so that they can work closely with the family and have open communication, which results in quality care of the client. These tools can be used by the caregiver as well as the family. Some of the benefits to families, caregivers and individuals that these tools can help with: decrease challenging behaviors, provide purpose to the individual, allow the individual to make decisions and succeed with challenges, provide joy and laughter in their lives, reduce boredom, and promote family members to engage in activities. This program is not commonly found at other Home Care agencies in our service area.
How We Utilize Home Care Technology
We utilize a cutting edge, specialized software that enables our company to most efficiently serve our client’s needs. Our caregivers have the capability to report in and out of their shifts from the client’s home, which provides a documented record of their time spent with the client. In addition, they are able to electronically document the specific tasks that were completed. This enables us to provide real-time updates to the plan of care via our online Family Portal and is accessible from any device with Internet access. Additionally, the calendar can be used to track visits scheduled by your caregivers, assisting with family planning, and in providing peace of mind to the family. Our ability to utilize state of the art technology in operating our agency’s business enables us to quickly and efficiently schedule the most appropriate caregiver to meet the needs of the client.
How We Measure Performance
Hibernian Home Care has partnered with Home Care Pulse, the industry-leading experts in non-medical Home Care evaluation. The Home Care Pulse team will ensure we have up-to-date information on how both our clients and staff caregivers view our services. This enables us to ensure we are providing the best possible care to our clients, and top notch support to our caregiving staff. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback, without outside influence.
Hibernian Home Care has received a Certified – Trusted Provider distinction from Home Care Pulse. This illustrates our company’s commitment to client and caregiver satisfaction. Home Care Pulse awards this distinction to providers who are actively gathering feedback from their clients each month and using that feedback to improve the quality of care they provide. By choosing a Certified – Trusted Provider to care for their loved ones, families can be reassured that their provider is dedicated to providing the best Home Care service possible.
How We Operate Our Private Home Care Company
Hibernian Home Care is an independent, locally owned and operated business. We are free to respond to needs in our specific area, unrestrained by franchise regulations and fees. These franchise fees leave the local community and go straight to the corporate office, adding to the cost of care. Our agency is a member of Companion Connection Senior Care, which is a national membership organization of non-medical home care agencies. All members have access to recognized experts in the field of home care as well as the most current educational resources, which enable us to provide the highest level of care to our clients.
How We Support Home Care
Hibernian Home Care is a proud member of the Home Care Association of America (HCAOA), the nation’s first association for providers of private duty home care. HCAOA was founded on the principle that quality private duty home care has one model of care and that model is to employ, train, monitor and supervise caregivers, create a plan of care for the client and work toward a safe and secure environment for the person at home. HCAOA enhances the strength and professionalism of private duty home care providers through education and best practices, leading the industry that cares for people at home through advocacy and education. It’s purpose is to provide leadership, representation and education for the advancement of non-medical private duty home care and provide a strong unified voice to speak to the issues of concern within the private duty home care industry.
How We Are Trusted
The Better Business Bureau (BBB) sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.
BBB ensures that high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible.
BBB Accreditation is an honor – and not every business is eligible. Businesses that meet our high standards are invited to seek BBB accreditation. Businesses deemed to meet Accreditation Standards are presented to the BBB’s Board (or designees) for review and acceptance as a BBB Accredited Business.
All BBB accredited businesses have agreed to live up to our Standards for Trust, a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner. BBB does not compare businesses against each other but rather evaluates businesses against our standards – and our standards clearly speak to the character and competence of an organization.
Contact Hibernian Home Care Today!
Ready to learn more about our home care, respite, memory and specialty care and/or hospice services? Contact the professional caregivers at Hibernian Home Care today and we will be happy to provide you with more information.