Frequently Asked Questions About Our Home Care Services

What does Hibernian Home Care do?
Hibernian is a home care company that specializes in providing quality home care seniors need and deserve. We provide resources and private Home Care services to the injured, sick, disabled, and seniors who need assistance with their activities of daily living. We also provide dedicated respite care and Alzheimer’s care NJ families can count on. We establish a partnership with the family to enable our clients to thrive, while preserving and improving the quality of life, in the comfort of their own home.

Are your senior care services available only in a private home?
We provide services wherever our clients reside, which can be a private home or apartment, an assisted living facility, or a nursing home.

Why Home Care?
There is no place like home! As hospitals are discharging patients earlier than ever, Home Care provides a more cost-effective, comforting alternative. In fact, studies have shown that patients do better at home both physically and psychologically.

Why choose Home Care over an assisted living facility or nursing home?
Because the best care is home care! Home Care services are delivered one-on-one, assuring more private attention. Home Care may also be less expensive than the high cost required for a facility or nursing home. Home Care also promotes healing. Research demonstrates that patients get better more quickly and comfortably at home versus in a hospital or nursing home setting, and there is significantly less chance of re-hospitalization when recuperation takes place at home. Unlike in a facility, where visit times and duration are limited, directed or mandated by private insurance or Medicare, the choices in Home Care are made only by the client and their family. Options to select the times and days that help is needed, from a few hours at a time to 24/7, and the length of service, from a few days of recuperation to an ongoing arrangement.

What is Home Care?
Home Care includes personal care, help with activities of daily living, companionship, and socialization. Some examples of services provided are assistance with bathing, dressing, meal preparation, medication reminders, light housekeeping, running errands and attending appointments. Being non-medical in nature, it does not require a physician’s order and is not covered under private insurance or Medicare. It is also referred to as “private duty” as it is most commonly paid for out of pocket by the client, their family, their Trust Office at the bank, or by a long term care policy if one is in effect. If applicable, there are some limited government programs that may contribute to Home Care, such as one for Veterans.

What is the difference between Home Care and Home Health Care?
Home health care is a medical service, provided by licensed providers, usually on an intermittent, short term and limited basis which must be ordered by a physician. It is often covered by private insurance or Medicare. The care is highly skilled and delivered by specially trained clinicians who provide nursing or therapy services. Both types of care are incredibly valuable and contribute to the comfort and well-being of an individual. Home Care often works in conjunction with Home Health Care or hospice by providing ongoing help with activities of daily living, leaving the skilled medical care to the Home Health Care team. Many times people do not qualify for Home Health Care or no longer need skilled medical care as they may have gotten better, but the need for assistance with daily activities still exists. For those such individuals, private duty Home Care is the solution.

How is it determined which are the most appropriate Home Care services needed?
Hibernian Home Care offers a free initial consultation with a member of our executive team. We will meet with the client and/or their representative in their home, hospital, facility, or in our office to discuss our services in order to develop a personalized Care Plan. Family members are welcome and are encouraged to participate in the process. During this visit, we try to learn as much as possible about the needs of the situation and how we can best match our services to help.

What is an in-home assessment?
At the start of care, Hibernian Home Care conducts a complementary in-home assessment by a Registered Nurse that includes a complete evaluation of the client in need of care, and will cover many areas related to the client’s physical and mental health. During the assessment, it is advisable that a family member involved with the care be present. After the assessment is complete, the Registered Nurse will create a Care Plan that will be left in the home. This Care Plan forms the basis of care and gives directions to be followed by the professional caregiver during each visit. It will be updated as needed corresponding with any changes in the client’s condition. As it is important to ensure that the home is a safe environment and to prevent accidents or injuries, Hibernian Home Care will also provide a home safety evaluation. We may make recommendations on security hazards, show how to prevent falls or fires, and to make the surroundings safer for all involved.

How do you provide continued supervision?
Hibernian Home Care provides a Registered Nurse who is assigned to each case to manage the client’s care and is available to speak with in between visits to the client. The Registered Nurse will follow-up with a phone call to check in on the status of the client monthly. The Registered Nurse also makes a follow up visit to the client’s home to update the Care Plan every 45-60 days. All of this is provided at no additional charge.

How can family members stay updated on their loved one’s Care Plan?
Hibernian Home Care provides secure online access to designated family members to be able to log in and view in real time the status of their loved one’s care. This innovative technology, which sets us apart from other home care agencies, allows us to keep families involved and informed through up to the minute updates which can be accessed from any device. This service is provided at no extra cost.

Are you a franchise home care company?
No, Hibernian Home Care is an independent, locally owned and operated home care company. We are free to respond to needs in our specific area, unfettered by franchise regulations and fees. These franchise fees leave the local community and go straight to the corporate office, adding to the cost of care. Our agency is a member of Companion Connection Senior Care, which is a national membership organization of non-medical home care agencies. All members have access to recognized experts in the field of home care as well as the most current educational resources, which enable us to provide the highest level of care to our clients.

Are you licensed by the State of New Jersey?
Yes, we are licensed by the State of New Jersey as is required for a Home Care company. Also as required, our professional caregivers are regulated by the Board of Nursing as Certified Home Health Aides.

Is additional insurance needed by the client to cover the caregiver?
Our staff caregivers are direct employees of Hibernian Home Care and are bonded and covered by theft, liability, and worker’s compensation insurance. A current drivers license and proof of insurance must be presented by any caregiver who will be driving. In addition, we have special non-owned auto insurance coverage for the transportation of our clients.

How do you hire your professional caregivers?
We follow a simple but powerful standard when we hire: Would we want this person providing care for our own beloved family? All employees must pass an extensive screening process that includes in-depth interviews, verification of references, drug testing, motor vehicle and criminal background checks. In addition, and unique to Hibernian Home Care, we administer a test for behavior, personality, and attitude, matching those criteria against an “ideal caregiver” profile.

How are your professional caregivers trained?
Hibernian Home Care works hard to ensure that our employees are skilled and qualified to provide top quality care. Our caregivers learn through a partnership with an industry-leading training solutions company and meet all state required instruction and continuing education. These courses create a solid skill set for our caregivers and give them the confidence they need to provide for the individuals in their care. We monitor employees through client feedback, supervision in the home on a routine basis, and ongoing mandatory training to the highest level of home care standards.

How is a professional caregiver selected for a client?
The knowledge of our staff combined with the capability of our matching software, helps to take the guesswork out of selecting the best caregiver for the specific needs of the client. Our commitment is to complete client satisfaction. Therefore, if for any reason the provided caregiver is not a suitable match, we will replace them with someone who is.

Will the same staff caregiver come each day or shift?
Our goal is to establish a long-term match between client and caregiver, and continuity of care for a client as long as the client is satisfied. This is based upon our experience that developing a strong rapport and trust with your caregiver is a vital component to a successful Home Care experience. Since it is the client’s choice of which days and hours care is received, it may be necessary to schedule more than one caregiver. Also, if the usual caregiver is sick, on vacation, or unavailable, we will make every effort to provide a back up caregiver. Regardless, we want to have the same caregiver coming each visit, as long as the client is happy with them.

What happens if an emergency arises after business hours?
Hibernian Home Care provides on call 24-hour telephone coverage by one of our supervisors for emergencies and additional services.

What is the cost for senior care services?
Hibernian Home Care will customize a unique plan of care based on an individual client’s needs and budget. We provide care for just a few hours per day up to 24/7 round the clock care. Factors that determine the exact cost include the number of hours of care per week and the level of home care services required. To discuss the exact rates for the services you may need, please contact us and we will provide a complementary in-home consultation to review the rate structure and available options for care.

Are Home Care services covered by private insurance or Medicare?
Since our services are non-medical care, and are not prescribed by a physician, it is not covered by standard medical insurance nor by Medicare. Generally this type of service is paid by the client or family. However, many long-term care insurance policies will reimburse for Home Care services. Additionally, funds from Veteran’s Benefits, Reverse Mortgages, Health Savings Accounts, Flexible Spending Accounts, and Annuities can be used to pay for Home Care. Hibernian Home Care will help and provide any documentation requested regarding our services.

Is there a contract required?
No, we do not require any long-term contracts. We are very flexible with our service and understand that the care situation can quickly change. However, we do require a signed service agreement which describes the details of our services provided, fees, guidelines, responsibilities, and obligations.

What are your privacy policies?
We respect your privacy and will not share health information with anyone as mandated by HIPAA. We adhere to all applicable federal and state guidelines as related to privacy of personal and healthcare information.

Why use a Home Care agency that employs every caregiver as opposed to using a Registry or Private Hire?
Hibernian Home Care is a full employment-based agency, meaning that every professional caregiver we hire is our employee, not an independent contractor. We directly bill for the services provided and pay the caregiver directly. We withhold all mandated payroll taxes for our employees so that the client does not have to worry about IRS regulations. Hibernian Home Care proactively screens and conducts extensive background checks on all of our employees prior to employing them to ensure our clients are in the best of care. We also bond and insure (liability, worker’s compensation, unemployment insurance and non-owned automobile insurance) our caregivers so that the client does not have to worry if our caregiver gets hurt on the job. Hibernian Home Care works hard to ensure that our employees are skilled and qualified to provide top quality care. We monitor employees through client feedback, supervision in the home on a routine basis, and ongoing mandatory training to the highest level of home care standards. Hibernian Home Care provides on call 24-hour telephone coverage by one of our supervisors for emergencies and additional services. We also make every effort to provide back-up care in the event that a caregiver is sick.

What is the next step?
Contact us and we will arrange a time to visit with the client, family and/or representative to fully discuss the care situation. At that time, we will establish a partnership and together decide on the most appropriate care needed.

If you still have questions or would like to learn more about our home care company and the senior care services we provide, contact Hibernian Home Care today!